Relationship Manager – Liabilities

Job Objective

Relationship Manager Liabilities will be responsible for prospecting new/existing customers and helping clients manage their debts and liabilities by providing tailored financial solutions and personalized assistance.

Relationship Manager Liabilities will also be responsible to assist clients to understand their financial goals, assess their creditworthiness, and provide suitable solutions to meet their specific requirements.

Key Responsibilities

  • Achieve the assigned liabilities targets in order to fulfil the bank’s objectives in alignment with the set business plans.
  • Proactively manage relationships with existing and target customers.
  • Meet internal service standards and ensure no service related complaints are received from customers.
  • Providing updates and information regarding changes in interest rates, and other relevant financial matters.
  • Addressing client inquiries, concerns, and providing prompt resolutions to issues.
  • Collaborating with other departments within the bank to facilitate smooth operations and enhance customer satisfaction.
  • Develop and nurture strategic relationships with the clients to ensure that the Bank maximizes on the Business potential/wallet size of the customer.
  • Continually recommend improvements and adaptations to existing systems, processes, and structures in order to ensure current and future viability of the relationships.
  •  Ensure compliance in sales, service, and delivery to customer particularly in context of Know Your Customer (KYC) & Anti Money Laundering (AML) in accordance with LOLCMFB policies.
  • Any other tasks as assigned by the Immediate Supervisor/Senior Management.

Required Skills Set for the Position

  • Analytical and presentation skills for pitching proposals and responses to Request for Proposals.
  • Good Communication and interpersonal skill
  • Demonstrate good knowledge of financial institutions and professional bodies.

Job Specification

  • Graduate preferably Master’s.
  • 4 years’ experience in a liability sales role.

Personal Details

Work Experience

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