Dam Fund Complaints

If you are facing any difficulty in depositing and contributing to the Donation of Dam Fund, you can lodge complaint at SBP’s helpline number and email address:

Phone Number: +92-21-111-727-273
Email Address: /

Complaint / Feedback Form

Whistleblowing Form

Please provide the following details for any suspected serious misconduct or any breach or suspected breach of law or regulation that may adversely impact the bank. Please note that you may be called upon to assist in he investigation, If required

Note: Please follow the guidelines as laid out in the Whistleblowing policy

Reporter Contact Information
This section may be left blank if the reporter wishes to remain anonymous
Suspects Information
Witness Information If any
Briefly Describe the misconduct/ improper activity and how you know about it. Specify what,who, when, where and how. If there is more then
one alligation, number ech alligation and use as many pages as necessary
What misconduct/improper activity occured?
Who committed the misconduct/improper activity?
When did it happen and when did you notice it?
Where did it happen?
Is there any evidience that you could provide us ?
Are there any other parties involved other then the suspects stated above?
Do you have any other details or information which would assists us in the investigation
Any other Comments?

Complaint and Suggestions Contact

In case of any complaint regarding our services or products, you can contact on below given channels:

Phone Number: 021- 34300382

Complaint Resolution Officer: Junaid Khaliq
Contact Number: 0309-2228153

Or you can send written complaints on below given address:
LOLC Microfinance Bank Limited

Park View Plaza, Bearing np.6300, Near Hotel Royal Palace, Jehlum Road, Chaklala Cantt, Rawalpindi
In case you are not satisfied with your complaint’s resolution, You may approach SBP for redress of your grievances by following means:

Through Surface Mail to:
Director Consumer Protection Department State Bank of Pakistan I.I. Chundrigar Road Karachi
Or send your complaint through the electronic complaint form

You may also contact us at our Customer Facilitation Centre at the following numbers for assistance.
021- 99218148 (For general banking-related complaints)


Or email at: